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June 23-26, 2013
INFORMS Healthcare 2013
Chicago, IL
October 6–9, 2013
2013 INFORMS Annual Meeting
Minneapolis, MN
June 5-6, 2013
Customer Analytics Summit 2013
Boston, MA
June 10-14, 2013
Predictive Analytics World
Chicago, IL
September 8-14, 2013
2013 ASE/IEEE International Conference on Big Data
Washington, DC
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Industry NewsSmart grid analytics ROI to exceed $121.8 billion globally by 2020
Utilities worldwide must maximize efficiency for constrained energy resources. Many are realizing the smart grid vision by using SAS Analytics and SAS Data Management to discover powerful insights buried in volumes of new data. SAS enables utilities to harness data for pinpoint control and monitoring, usage and demand forecasting, rapid diagnosis and repair, as well as predicting output from renewable sources such as solar and wind. For those capabilities, business analytics leader SAS is ranked No. 1 for smart grid analytics and data management/movement in the recently released utility industry report, “The Soft Grid 2013-2020: Big Data & Utility Analytics for the Smart Grid,” by GTM Research.
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Industry NewsFICO analytic cloud to enable real-time customer engagement
FICO will deliver its analytic-powered customer engagement services via the new FICO Analytic Cloud, for creating, customizing and deploying analytic-driven applications and services. Application developers, FICO clients and FICO partners will be able to take advantage of these services to rapidly create, execute and manage high-volume campaigns that engage customers in real-time with mass personalization across channels including brick-and-mortar, social and mobile.
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Special ArticlesStudy: Who can best manage ‘voice of the customer’?
Over the next three years, global organizations will make understanding and interacting with the customer their top priority. So says a new study from The Economist Intelligence Unit titled, “Voice of the customer: Whose job is it, anyway?” Yet only 56 percent of respondents to the survey, sponsored by SAS, believe their companies clearly understand the customer today.
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Monday, 09 July 2012 00:00 | Last Updated on Monday, 09 July 2012 23:42 | 
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July/August 2012
Conference Preview
Phoenix to host INFORMS Annual Meeting
By Ron Askin
The 2012 INFORMS Annual Meeting will be held Oct. 14-17 at the Phoenix Convention Center in the heart of downtown Phoenix. The Convention Center was recently expanded with the surrounding Sonoran Desert serving as its architectural inspiration from colors to textures to materials. Two major conference hotels, the Hyatt Regency and Wyndham, are just steps away.
Within walking distance attendees will find numerous restaurants and attractions including the home venues of the Arizona Diamondbacks baseball team, Phoenix Suns basketball team, Arizona Theatre Company (the Tony award winning musical “Next to Normal” will be playing during the conference), Phoenix Opera Company, Phoenix Symphony and the Orpheum Theatre.
The Orpheum’s Spanish Baroque Revival design dates back to vaudeville and has earned it a place on the National Register of Historic Places. The internationally renowned Heard Museum, just a short ride from downtown on the Light Rail will be presenting “Beyond Geronimo: the Apache Experience” for those interested in learning the truth about the Apache culture and heritage.
The Organizing Committee has several exciting events planned for the conference. The general reception will draw on the theme of Route 66 to explore the wonders of traveling cross country and the splendor of Northern Arizona that inspired numerous artists from Ansel Adams’s photographs to Zane Grey’s and Tony Hillerman’s novels to the lyrics of the Eagles (remember that “corner in Winslow, Ariz.”?).
The Society for Medical Decision Making is holding its annual meeting at the same location from Oct. 17-20, and Oct. 17 will have several overlapping sessions open to registrants from both conferences. In keeping with that theme, a conference tour will be available to visit the Mayo Clinic physical simulation center.
The meeting will offer an exciting blend of networking and educational opportunities. As in the recent past, the INFORMS membership meeting will be held on Saturday (Oct. 13), a welcome reception on Sunday (Oct. 14) and subdivision meetings on Monday and Tuesday (Oct. 15 and 16) followed by the general reception on Tuesday evening (Oct. 16).
A stimulating list of plenary and keynote speakers from academia, government and industry will share their knowledge and perspectives. Planned speakers will cover OR/MS contributions, opportunities and challenges in a variety of areas including intelligence and defense, healthcare, homeland security, manufacturing, logistics and the future of computing in our increasingly networked world. The Edelman award reprise and Wagner Prize presentations will be included in the program.
For the most current information, visit http://meetings2.informs.org/phoenix2012/. Information on the Phoenix area is available at www.visitphoenix.com/index.aspx.
Ron Askin ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) is the general chair of the 2011 INFORMS Annual Meeting. He is a senior INFORMS member.