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June 23-26, 2013
INFORMS Healthcare 2013
Chicago, IL
October 6–9, 2013
2013 INFORMS Annual Meeting
Minneapolis, MN
June 5-6, 2013
Customer Analytics Summit 2013
Boston, MA
June 10-14, 2013
Predictive Analytics World
Chicago, IL
September 8-14, 2013
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Washington, DC
“Data science begins with data. Nothing gets built without data. Data science continues with science. Accurate, persuasive and effective prediction requires patterns. The process of discovering that pattern is science. Any product worth building requires a reliable pattern to exist in the data.”
– Christopher Berry, co-founder and chief science officer of Authintic, in his article on recommendation engines in the current issue of Analytics.
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Industry NewsSmart grid analytics ROI to exceed $121.8 billion globally by 2020
Utilities worldwide must maximize efficiency for constrained energy resources. Many are realizing the smart grid vision by using SAS Analytics and SAS Data Management to discover powerful insights buried in volumes of new data. SAS enables utilities to harness data for pinpoint control and monitoring, usage and demand forecasting, rapid diagnosis and repair, as well as predicting output from renewable sources such as solar and wind. For those capabilities, business analytics leader SAS is ranked No. 1 for smart grid analytics and data management/movement in the recently released utility industry report, “The Soft Grid 2013-2020: Big Data & Utility Analytics for the Smart Grid,” by GTM Research.
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Industry NewsFICO analytic cloud to enable real-time customer engagement
FICO will deliver its analytic-powered customer engagement services via the new FICO Analytic Cloud, for creating, customizing and deploying analytic-driven applications and services. Application developers, FICO clients and FICO partners will be able to take advantage of these services to rapidly create, execute and manage high-volume campaigns that engage customers in real-time with mass personalization across channels including brick-and-mortar, social and mobile.
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Special ArticlesStudy: Who can best manage ‘voice of the customer’?
Over the next three years, global organizations will make understanding and interacting with the customer their top priority. So says a new study from The Economist Intelligence Unit titled, “Voice of the customer: Whose job is it, anyway?” Yet only 56 percent of respondents to the survey, sponsored by SAS, believe their companies clearly understand the customer today.
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Headlines
Analytics to help San Francisco achieve zero waste
IBM has recently announced a collaboration with Recology, San Francisco’s resource recovery company, to continue reducing landfill disposal by further improving recycling programs designed to help the city achieve zero waste by 2020.
San Francisco’s diversion rate – the amount of waste diverted from landfill disposal – totals 78 percent, the highest in the country. Just last year, independent studies named San Francisco the Greenest City in North America due to advanced recycling programs.*
In collaboration with IBM Business Partner Key Info Systems, Recology is using IBM's Smarter Computing approach to IT to manage and mine large sets of data to determine types and quantities of materials in San Francisco’s waste stream. Recology pinpoints the location, types and amount of waste that needs to be collected for sorting or composting.
Gleaning insights from this information allows Recology to identify the most effective recycling programs for different business districts and neighborhoods. By tailoring recycling programs and services in this way, Recology operates more efficiently, which helps protect the environment and saves costs, which helps cities better manage collection and disposal fees – all steps that ultimately benefit residents and businesses.
As a result of this analytical approach to recycling, Recology customers in San Francisco have reduced the garbage they send to the landfill by 49.7 percent, from 730,000 tons in 2000, to 367,300 tons in 2011. By recycling 1.2 million tons of paper, the program has saved 20 million trees; by recycling 174,000 tons of glass, enough energy was saved to power the city's cable car system for nearly three years; and, by recycling 135,000 tons of metal, 19 million gallons of oil was saved.
Improved recycling services give customers the means to participate every day in programs that directly benefit the environment and to better manage their disposal costs. Recology offers 20 distinct recycling programs in San Francisco, more than any other city in the United States. Yet the monthly fee paid by residential customers is equal to or less than the fee charged in other major cities.
The Curbside Compost Collection Program provided by Recology in San Francisco has diverted 1.1 million tons of food and plants from landfill disposal and turned that material into nutrient-rich compost used by local farms and vineyards to grow healthy crops.
Since its inception, the compost collection program has reduced carbon emissions by more than 347,500 metric tons. That is equal to offsetting emissions from all vehicles crossing the Bay Bridge for 2.1 years.**
San Francisco greenhouse gas emissions are nearly 12 percent below 1990 levels and have exceeded emission reduction goals set by both the State of California and the United Nations.
"San Francisco continues to make progress toward our Zero Waste goal and we have achieved the highest diversion rate of any major city in the country. Our success stems from a strong partnership with our diverse communities and our commitment to making recycling easy and convenient for everyone. I thank IBM for providing innovative solutions that have contributed to making San Francisco the greenest city in North America," San Francisco Mayor Ed Lee said.
"Cities are struggling with a wide range of challenges and threats to sustainability in their core operations,” said George McGrath, chief operating officer at Recology. "Our collaboration with IBM has helped us transform the programs we provide in San Francisco and, in turn, the very way people view bottles, coffee grounds, packaging, plastic bags, and other materials they generate every day.”
With the use of IBM's Smarter Computing technology Recology is also able to manage and maintain this complex operation and route dispatching of trucks. These functions require a dependable and flexible system to help the company manage logistics and an ever-changing waste stream with maximum efficiency.
* U.S. and Canada Green City Index, Economist Intelligence Unit.
**Total CO2E benefit (methane avoided and cabon sequestered) calculated per protocol set by the Climate Action Registry.









